When you set our template please try to check the indicator setting (Support and resistance indicator),after set the template.
If timeframe show 0 please change like 0 to 1440.
Confirm by check.
If you show 1440 timeframe that means any current timeframe you will see D1 support and resistance.
Our vision to show D1 support and resistance in any current timeframes.
We will set it on H4 timeframe.So our current timeframe is H4 but our support and resistance level is from D1 timeframe.